Virtower Privacy Policy
Effective Date: October 28, 2026
1. Introduction
This Privacy Policy describes how Virtower LLC ("Virtower," "we," "us," or "our") collects, uses, stores, and discloses personal information in connection with the Virtower website at virtower.com, the Virtower airport operations platform, and the Virtower mobile application for iPhone and iPad (the "App"), collectively referred to as the "Services."
Virtower is an aviation technology company providing airport operations monitoring, aircraft movement information, operational notifications, and related aviation data services to authorized airports and organizations.
We are committed to protecting the privacy of our Users and maintaining the security and confidentiality of information processed through our Services.
Your use of the Services is also subject to the Virtower Acceptable Use Policy and any applicable agreement between Virtower and your Airport Sponsor.
2. Who We Are
The Services are provided by Virtower LLC, a company headquartered in Fort Myers, Florida, United States.
Virtower provides aviation operations monitoring and related services to airports, state aviation agencies, and other authorized organizations.
Our contact information is provided in Section 17.
3. Users and Account Management
Airport Sponsor means an airport or other organization that has an agreement with Virtower for the Services and authorizes individuals to access them.
The Virtower platform and App are restricted to individuals authorized by an Airport Sponsor ("Users"). Users are typically airport employees, contractors, or other authorized personnel.
Users cannot independently register for or create accounts through the App.
User accounts are issued and managed by the Airport Sponsor's designated Virtower administrator or by Virtower on behalf of the Airport Sponsor.
The Airport Sponsor determines which individuals are authorized to access the Services and the permissions assigned to each User.
Airport Sponsors may request that accounts be created, modified, suspended, or deleted.
Where Virtower processes personal information on behalf of an Airport Sponsor, the Airport Sponsor's own privacy policies and applicable agreements may also apply.
4. Personal Information We Collect
Virtower collects limited personal information necessary to provide, operate, maintain, and secure the Services.
Account Information
When an account is established, Virtower may collect or receive:
- User name
- Job title or organizational role
- Airport or sponsoring organization
- Account identification and assigned access permissions
- Email address, where provided for account administration or communications
- Phone number, where provided
Information You Provide
When you contact Virtower through our website, email, telephone, or support channels, we may collect:
- Name
- Email address
- Organization
- Contact information
- Information contained in your inquiry or support request
Information Collected Automatically
When accessing the Services, Virtower may collect technical and operational information necessary for functionality, security, and troubleshooting, including:
- Internet Protocol (IP) address
- Device type and operating system
- Application version
- Sign-in activity and authentication records
- Account activity and security logs
- Technical diagnostics and error information
- Information about how the Services are used
This information is used for legitimate operational, security, and service improvement purposes.
Virtower does not collect personal information for targeted advertising or the sale of personal information.
6. Virtower Mobile Application
The Virtower App provides authorized Users with mobile access to aviation operations information, including live aircraft movements, airport activity, flight information, and operational notifications.
The App may request access to certain device features to provide its functionality.
Users can grant, decline, or withdraw applicable permissions through their device settings. Some App features may be unavailable when permissions are disabled.
Camera Access
The App uses the device camera exclusively to scan a QR code for authentication and account sign-in.
Virtower does not use camera access to capture photographs or record video. No photographs or videos are saved or transmitted to Virtower as part of the QR code authentication process.
Device Location
The App may offer an optional feature allowing Users to display their current device location on the aviation map.
This feature is disabled by default and requires the User to enable location access.
When enabled:
- The device location is used to display the User’s position on the map.
- The User may disable location access at any time through device settings.
- We do not collect or store your device’s precise location, and it is not shown to other Users. We may infer your approximate location (city and country) from your IP address for analytics.
The App does not use a User's personal device location to track aircraft movements or generate aviation operations records.
Push Notifications and Operational Alerts
The App provides operational notifications that may include:
- Aircraft movement and airport activity notifications
- Drone detection notifications
- Aircraft diversion notifications
- Other airport-related operational alerts made available through the Services
Users may select the notification categories they wish to receive, subject to the permissions and features available to their accounts.
Notifications can be managed through the App's account settings and the device's notification settings.
To deliver push notifications, the App may use a device-specific notification token and the notification delivery services provided by Apple or other authorized service providers.
Notification tokens are used to route operational alerts to authorized devices and are not used by Virtower for advertising or cross-application tracking.
Notification delivery may depend on device connectivity, operating system settings, and the availability of third-party notification infrastructure.
Mapping Services
The Virtower App and platform display aviation maps, aircraft positions, airport information, weather information, and related operational data.
These features may use mapping and information services supplied by third parties, including:
- Mapbox
- Esri (ArcGIS)
- OpenStreetMap
- National Oceanic and Atmospheric Administration (NOAA)
- Other aviation, weather, or mapping data providers used by the Services
When maps or related information are requested, applicable third-party providers may receive technical information such as the User's IP address, map area being viewed, and information necessary to deliver the requested content.
Third-party providers that receive this information are required to protect it to the same standard described in this Privacy Policy.
Virtower does not provide a User's account profile to mapping providers for advertising purposes.
7. Aviation Operations Data
Virtower collects, processes, and displays aviation operations information through its airport monitoring infrastructure and related systems.
This information may include:
- Aircraft movements and flight activity
- Aircraft identification and associated operational information
- Takeoffs, landings, and airport surface activity
- Historical aviation activity and flight information
- Airport operational statistics
- Drone detection information
- Aircraft diversion and other operational notifications
Aviation operations data is collected and processed independently of the personal location of Users accessing the App.
The App provides authorized Users with access to aviation information according to their Airport Sponsor's assigned permissions.
Access to the Virtower airport operations platform is restricted to authorized Users and is not made publicly available through the App.
Virtower's handling and disclosure of aviation operations information are subject to applicable laws, regulations, contractual requirements, and relevant FAA privacy programs, including the Limiting Aircraft Data Displayed (LADD) program where applicable.
Aviation operations data is distinct from the personal account information described elsewhere in this Privacy Policy. However, information associated with an identifiable individual may be treated as personal information where required by applicable law.
8. How We Use Personal Information
Virtower uses personal information for the following purposes:
- Creating, maintaining, and administering authorized User accounts
- Authenticating Users and controlling access to the Services
- Displaying User account information and assigned permissions
- Providing access to aviation operations information
- Delivering selected operational notifications
- Responding to inquiries and support requests
- Providing technical assistance to Users and Airport Sponsors
- Monitoring system performance and reliability
- Maintaining the security and integrity of the Services
- Detecting and preventing unauthorized access or misuse
- Maintaining and improving the Services
- Complying with applicable legal and regulatory obligations
Virtower does not sell personal information.
Virtower does not use personal information for targeted advertising.
Virtower does not track Users across applications or websites owned by other companies for advertising purposes.
10. Data Storage and Retention
Virtower stores personal information maintained in its own systems in the United States.
Certain third-party services used to deliver maps, notifications, or other functionality may process technical information according to their own infrastructure and privacy practices.
Virtower retains personal information only for as long as reasonably necessary to:
- Provide and administer the Services
- Maintain authorized User accounts
- Support security and operational accountability
- Investigate technical or security incidents
- Comply with legal and contractual obligations
- Resolve disputes and enforce applicable agreements
When an account is deleted, its active User profile is removed from the Services.
Certain records, including authentication logs, security records, and information required for legal or accountability purposes, may be retained for a limited period where reasonably necessary or required by law.
Information collected through website inquiries and analytics is retained according to the purposes for which it was collected and applicable retention requirements.
11. Your Privacy Rights and Account Deletion
Users may request access to, correction of, or deletion of personal information maintained by Virtower, subject to applicable law and legitimate retention requirements.
Access
You may request information about the personal information Virtower maintains about you and, where applicable, obtain a copy.
Correction
You may request correction of inaccurate or incomplete personal information.
Deletion
You may request deletion of your personal information or your Virtower User account.
Because Virtower accounts are issued and administered through Airport Sponsors, deletion requests may require coordination with the Airport Sponsor responsible for the account.
How to Request Account Deletion
In the App, "Request account deletion" in the account settings shows how to request deletion.
To request deletion, Users may contact their Airport Sponsor's Virtower administrator, or contact Virtower directly:
Email: info@virtower.com
Phone: (888) 317-0747
Virtower will coordinate with the applicable Airport Sponsor as necessary to verify the request and process account deletion.
When a deletion request is approved and completed, the User's active account and associated profile information will be removed, subject to any information that must be retained for legitimate security, legal, or regulatory purposes.
Virtower aims to respond to privacy requests within 30 days, unless a different period is required or permitted by applicable law.
We will confirm when an account deletion request has been completed or explain any applicable limitations.
Withdrawal of Device Permissions
Users may withdraw camera, location, or notification permissions through their device settings.
Users may also manage available notification categories through the App.
Non-Discrimination
Virtower will not discriminate against Users for exercising privacy rights provided under applicable law.
Authorized Representatives and Appeals
Where permitted by applicable law, an authorized representative may submit a privacy request on behalf of a User.
Virtower may require reasonable identity verification before processing requests.
If a request is denied, Users may ask Virtower to reconsider by replying to the original response or contacting the privacy contact identified in this policy.
12. California Privacy Compliance
Virtower complies with applicable California privacy laws, including the California Online Privacy Protection Act and, to the extent applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act.
Virtower does not sell or share personal information for cross-context behavioral advertising.
Virtower does not disclose personal information to third parties for their independent direct marketing purposes.
California residents may have additional rights regarding access, correction, deletion, and information about personal data processing, depending on the circumstances and applicable law.
Requests may be submitted using the contact information provided in this policy.
13. Information Security
Virtower maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include access controls, account authentication, security monitoring, and other safeguards appropriate to the nature of the Services.
Access to the Virtower platform and App is restricted to authorized Users with assigned account permissions.
No electronic transmission or storage system can be guaranteed to be completely secure.
If a security incident involving personal information occurs, Virtower will provide notifications to affected parties or Airport Sponsors as required by applicable law.
14. Do Not Track and Advertising
Virtower does not use the Services to track Users across third-party websites or applications for advertising purposes.
Because Virtower does not engage in this type of tracking, the Services do not respond differently to browser-based Do Not Track signals.
Virtower does not use personal information collected through the App to deliver targeted advertising.
15. Children's Privacy
The Virtower Services are intended for authorized professional and organizational Users.
The Services are not intended for individuals under 18 years of age.
Virtower does not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete that information.
16. Changes to This Privacy Policy
Virtower may update this Privacy Policy periodically to reflect changes in our Services, technologies, business practices, or applicable legal requirements.
When changes are made, we will publish the revised Privacy Policy on our website and update its effective date.
If material changes are made, Virtower will provide appropriate notice through the Services or other reasonable communication methods.
Continued use of the Services following an update is subject to the revised Privacy Policy and any applicable contractual requirements.
17. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:
Virtower LLC
13721 Jetport Commerce Parkway, Suite 2
Fort Myers, FL 33913
United States
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